Personal Data and General Confidentiality Agreement

As Havane Turizm Dış Ticaret Limited Şirketi (“Havane Bilişim”), we respect the personal data we process and the persons concerned while continuing our operations and activities, and we show maximum sensitivity regarding the security of personal data within the framework of current legislation and universal values. In this regard, as Havane Bilişim, we care about the security and confidentiality of all personal data regarding our website visitors.

Havane Bilişim carries out personal data processing activities in accordance with the regulations in the Personal Data Protection Law No. 6698 (“KVKK”).

Data Controller
Subparagraph (a) of the 1st paragraph of the 10th article of the KVKK titled 'Data Controller's Informing Obligation' brings about the obligation to provide information about the identity of the data controller. In subparagraph (i) of paragraph 1 of Article 3 of KVKK, data controller is defined as 'Real or legal persons who determine the purposes and means of processing personal data and are responsible for the establishment and management of the data recording system'. Havane Bilisim will be the 'data controller' in terms of the implementation of KVKK. In this context, the 'identity of the data controller' refers to Sanayi Mah., which was established to operate in the field of information services in accordance with the laws of the Republic of Turkey. Koza Sk. Havane Bilişim is located at Çarşı Yapı AVM F6 Blok No:10 İzmit/Kocaeli and continues its existence without interruption.

Processed Personal Data
Your personal data can be obtained by Havane Bilişim through the information you provide through forms when you visit our website or by using our live support line. Your data collected and processed accordingly consists of your name-surname, e-mail address, telephone number, request and complaint and the relevant department, phone call records, browser and IP address information. Additionally, cookies are used on our website, and performance and advertising cookies may be used if you have your explicit consent. For detailed information, visit our Cookie Policy.

Purposes of Processing Personal Data
The personal data in question is processed by Havane Bilişim in accordance with the personal data processing principles specified in Article 4 of the KVKK, based on one or more of the personal data processing conditions specified in Article 5 of the KVKK. The purposes of personal data processed by Havane Bilişim are as follows:

Managing requests and complaints,
Ability to communicate in accordance with customer demands,
Achieving customer satisfaction
Ensuring that contracts can be established by carrying out marketing processes
Keeping website visitor records in accordance with Law No. 5651
If you have express consent and are subscribed, commercial electronic messages can be sent for advertising, promotion, marketing and campaign purposes,
Handling customer support requests,
Fulfilling the burden of proof in a possible dispute
In addition, your personal data may be processed within the scope of statistical reporting and analysis studies, provided that it is anonymized.

To whom and for what purposes the processed personal data can be transferred
Havane Bilisim, in certain cases, KVKK m. 8 and m. We may transfer your personal data under the conditions shown in 9. In this context, KVKK m. Within the framework of the personal data processing conditions and purposes specified in Article 8, your personal data may be shared with our cooperation partners who receive live support services in order to establish a contract, receive customer requests and complaints and communicate, resolve customer requests and provide the necessary support.

In addition, mandatory cookies, performance cookies and advertising cookies are used on our website, and due to the execution of processes through Google Analytics, your personal data may be transferred to Google located abroad, with your explicit consent (if you approve advertising and performance cookies by approving our Cookie Policy).

At the same time, your personal data may be transferred to third parties such as legally authorized public institutions and law firms in order to fulfill the burden of proof in case of a possible dispute, to fulfill legal obligations and if requested by official authorities.

Methods and Legal Reasons for Collecting Your Personal Data
Your personal data collected within the scope of the process can be obtained by Havane Bilişim in order to carry out our activities mentioned above, through the information you provide through the forms when you visit our website or by using our live support line. Your personal data is processed in accordance with the personal data processing conditions detailed below in Article 5 of the KVKK:

Since it is mandatory to keep visit records in accordance with Law No. 5651, KVKK article 5/2-a,
Establishing a contract within the scope of carrying out and resolving requests and complaintsKVKK Article 5/2-c, since it is mandatory to process personal data in order to perform
Art./5-ç, as it is mandatory to fulfill its legal obligations,
Due to the necessity of processing personal data for the establishment, exercise or protection of a right, Art./5-ç.
KVKK m. It is processed in accordance with the existence of explicit consent within the scope of Article 5/1.
Rights of the relevant person listed in Article 11 of the KVKK:
In accordance with Article 11 of the KVKK, you have certain rights regarding your personal data. In this context, detailed questions regarding the processing of your personal data or KVKK art. If you have any requests in accordance with your rights in Article 11, you can forward your questions and requests to us at kvkk@Havane Bilişim.com.tr. Havane Bilisim will conclude the request as soon as possible and within thirty (30) days at the latest, depending on the nature of the request. If the transaction requires an additional cost, we will charge the fee at the tariff determined by the Personal Data Protection Board.